01 Introduction
This Privacy Policy applies to ikiss and the website located at https://ikiss.cam. In this document, “ikiss”, “we”, “us” and “our” refer to the operator responsible for processing personal data through the platform. “User”, “you” and “your” refer to any person who visits or uses ikiss.
By accessing ikiss, you acknowledge that personal data may be processed as described below. Where consent is the appropriate legal basis, ikiss will request consent before the relevant processing occurs. Where processing is necessary for account administration, security, regulatory compliance or performance of a service requested by you, ikiss may rely on those applicable grounds.
This Privacy Policy should be read together with the ikiss Terms & Conditions. It is written for Malaysian users in natural English and reflects data-processing activity associated with MYR accounts, local payment methods, sportsbook use, live casino access, customer support and responsible-gambling measures. Last updated: 1 January 2026.
02 Definitions
For the purpose of this Privacy Policy, personal data means information that identifies an individual directly or indirectly. Processing includes collecting, recording, organising, storing, reviewing, changing, sharing, restricting or deleting personal data. KYC means identity and age verification procedures used to protect accounts and meet applicable compliance duties.
Payment data refers to information connected with deposits, withdrawals and payment ownership. It may include transaction references and masked bank or e-wallet details. ikiss does not require users to publish payment credentials in public areas. Technical data includes device, browser, connection, log and security information generated when a user accesses ikiss.
03 Data We Collect
The information collected by ikiss depends on how you use the platform. Browsing public pages generally requires less personal data than registering, depositing, requesting a withdrawal or completing KYC. The principal categories are outlined below.
| Data category | Examples | Primary purpose |
|---|---|---|
| Identity data | Name, date of birth, nationality, identification details and verification records. | Confirm that the account belongs to an eligible person aged 21 or above. |
| Contact data | Email address, residential address and non-clickable telephone details where supplied. | Account notices, security alerts, support and lawful communications. |
| Account data | Username, encrypted credentials, preferences, limits and account status. | Operate, secure and personalise the ikiss account. |
| Payment data | MYR transaction value, payment method, masked account details and references. | Process deposits or withdrawals and establish payment ownership. |
| Usage data | Sportsbook selections, game activity, session duration and bonus participation. | Deliver services, maintain records and identify risky or prohibited conduct. |
| Technical data | IP address, device type, browser version, timestamps and security logs. | Prevent fraud, diagnose errors and maintain platform performance. |
| Support data | Messages, complaint details, attachments and resolution history. | Respond to enquiries and document how a matter was handled. |
04 Sources of Personal Data
ikiss receives data directly from you when you register, update account details, complete verification, set a deposit limit, ask for self-exclusion, enter a promotion, contact support or request an MYR transaction. Data may also be generated automatically when you browse ikiss, view EPL or Liga Super Malaysia markets, use live football features or access casino content.
Subject to applicable requirements, ikiss may receive limited information from payment and verification service providers. For example, a transaction through Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, DuitNow or FPX may return confirmation, rejection, reference and account-match information. Touch 'n Go eWallet, Boost and GrabPay transactions may generate similar status information. ikiss does not claim ownership of these third-party services or their trademarks.
05 How We Use Personal Data
ikiss processes personal data only where there is an identified operational, security, compliance or user-service purpose. Those purposes include:
- creating and administering an ikiss account;
- verifying identity, age, location and payment ownership;
- processing MYR deposits, withdrawals, reversals and account adjustments;
- displaying sportsbook, live casino, slot and promotional activity accurately;
- preventing fraud, duplicate accounts, collusion, bonus abuse and unauthorised access;
- meeting lawful record-keeping and compliance responsibilities;
- providing English-language customer support during Malaysia Time;
- handling complaints, transaction disputes and account appeals;
- applying deposit limits, session reminders, cooling-off measures and self-exclusion;
- maintaining platform stability, analysing errors and improving accessibility; and
- sending essential account, policy and security communications.
ikiss will not use personal data for an incompatible purpose without appropriate notice and, where required, a valid legal basis or fresh consent. Gambling activity data will not be presented as proof of financial reliability or used to promise any winning outcome.
06 Payment and KYC Processing
Payment processing requires information sufficient to confirm the transaction and protect the account. ikiss may retain the MYR amount, time, payment channel, transaction status, masked recipient details and reference number. Complete online-banking passwords, e-wallet PINs and private cryptocurrency keys should never be submitted to ikiss support.
KYC information may include an identity document, proof of address, a payment ownership record and other evidence reasonably required to verify the user. KYC is intended to enforce the 21+ age rule, prevent identity misuse and support lawful account operation. Access to verification records is restricted according to role and business necessity.
A withdrawal may be delayed while identity, account standing, wagering conditions or recipient details are reviewed. This does not permit ikiss to retain data indefinitely. Verification and transaction records remain subject to the retention principles described in this Privacy Policy.
07 Cookies and Similar Technologies
ikiss may use cookies, local storage and comparable technologies to maintain a signed-in session, remember language or display preferences, protect forms, identify suspicious access and understand aggregate platform performance. Strictly necessary technologies are used to deliver requested functionality and protect the website.
Where non-essential analytics or preference technologies require consent, ikiss will provide an appropriate choice mechanism. Browser controls may also allow users to delete or block cookies. Blocking necessary cookies can prevent login, security checks, balance display or account settings from operating correctly.
08 Data Sharing and Disclosure
ikiss does not sell personal data to unrelated parties. Personal data may be disclosed only to recipients that need it for a defined purpose, including secure hosting providers, payment processors, identity-verification providers, fraud-prevention specialists, professional advisers and competent authorities where disclosure is lawfully required.
Service providers acting for ikiss are expected to process personal data under documented instructions, maintain confidentiality and apply appropriate safeguards. A provider may not use ikiss user data for unrelated advertising merely because it supports a payment, verification or hosting function.
If ikiss undergoes a legitimate corporate reorganisation, personal data may transfer as part of that process subject to confidentiality, due diligence and applicable notice requirements. Data will not be disclosed publicly in connection with a support query, payment dispute or responsible-gambling request.
09 International Data Transfers
Some technical or operational providers may process data outside Malaysia. When personal data is transferred internationally, ikiss will assess the transfer and apply safeguards appropriate to the data, destination and applicable legal requirements. These safeguards may include contractual obligations, access restrictions, encryption and documented security reviews.
International processing does not remove the protections described in this Privacy Policy. Users may ask for general information about the applicable transfer safeguards by contacting ikiss through the channel listed below.
10 Data Security
ikiss applies proportionate technical and organisational controls designed to preserve confidentiality, integrity and availability. Measures may include encrypted connections, password protection, role-based access, activity logging, environment separation, backup procedures, vulnerability management and internal incident response.
No online platform can guarantee absolute security. Users also have responsibilities: choose a unique password, protect the registered device, sign out on shared equipment and report unexpected account activity promptly. ikiss will never ask for a complete banking password, e-wallet PIN, one-time security code or private crypto key through ordinary support correspondence.
If a personal-data incident creates a relevant risk, ikiss will investigate, contain and document the matter and provide notice to affected persons or authorities where required.
11 Data Retention
Personal data is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected and to meet applicable legal, security, accounting, dispute and responsible-gambling obligations. Different categories therefore have different retention periods.
Account and transaction records may need to remain available after account closure to address fraud, chargebacks, disputes or mandatory record keeping. Self-exclusion records may also be retained to ensure that an exclusion remains effective and is not bypassed through a new account. Once retention is no longer justified, data will be securely deleted or anonymised so it no longer identifies the user.
12 Your Privacy Rights
Subject to applicable law and valid exemptions, users may request access to personal data, correction of inaccurate or incomplete information, deletion where retention is no longer required, restriction of certain processing, or information about how data has been used. Where processing is based on consent, consent may be withdrawn for future processing.
A privacy request should identify the ikiss account and explain the right being exercised. To protect the account, ikiss may request reasonable proof of identity before releasing, changing or deleting data. This verification data will be used only to authenticate the request and maintain an audit record.
Some requests may be limited where information must be retained for fraud prevention, transaction records, legal claims, self-exclusion enforcement or other legitimate obligations. If ikiss cannot fully comply, the response will explain the relevant reason where permitted.
13 Age Restriction
ikiss is not intended for children or persons under 21 years of age. No person below 21 may register, deposit or participate in casino-style gambling or sports betting through the platform. If ikiss learns that an underage person has supplied personal data, the account will be restricted while the information and circumstances are reviewed.
A parent or guardian who reasonably believes an underage person has interacted with ikiss may contact support using the plain-text address below. Relevant evidence may be requested before account information can be discussed or action confirmed.
14 Changes to This Policy
ikiss may update this Privacy Policy to reflect operational changes, new platform functions, revised payment methods, security improvements or applicable legal requirements. The revised version will be published on this page with an updated date. Material changes may also be communicated through an appropriate account notice.
Users should review this page periodically. Continued use of ikiss after an update does not replace any consent required by law for a new processing activity.
15 Contact Us
Questions, complaints and privacy-rights requests may be sent to the ikiss privacy team. For security, do not include complete bank credentials, e-wallet PINs, passwords or private cryptocurrency keys in a message.
Email: [email protected]
Availability: 24 hours a day, 7 days a week, Malaysia Time
Language: English
The email address is displayed as plain text and is not a clickable link. ikiss may ask for information needed to locate the account, verify the requester and understand the issue before providing a substantive response.